Doxzoo Terms & Conditions

Doxzoo Terms & Conditions

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Terms & Conditions for Doxzoo Ltd

Doxzoo Ltd company #08683470

1. Definitions

The definitions in this clause apply in these terms and conditions.

Business Day a day, other than Saturday, Sunday or public holiday in England, when banks in London are open for business.

Business Hours the period from 8.30 am to 5.30 pm on any Business Day. 

Contract means the contract between Doxzoo and You for the sale and purchase of the Goods in accordance with these terms and conditions.

Document means the document/s selected by You to be printed and prepared by Doxzoo in accordance with the Contract.

Doxzoo means Doxzoo Limited a company registered in England and Wales, with company number 08683470 and a registered address of Doxzoo Limited, Lincoln Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3RQ.

Goods the goods (or any part of them) set out in an order.

Prohibited Documents documents which are illegal, libellous, are an infringement of the propriety or other rights of a third party, are a breach of copyright laws, are pornographic, incite racial hatred or may contain any other offence to be determined by Doxzoo from time to time.

Purchase Price the cost of the Goods (which will either be exclusive or inclusive of VAT).

Social Media Channels including but not limited to: Facebook, Instagram, Twitter, Snapchat and

VAT value added tax or any equivalent tax chargeable in the UK or elsewhere.

You means the party who is purchasing Goods from Doxzoo in accordance with these terms and conditions.

Website means the Doxzoo website domain at

2. These Terms & Conditions

2.1 What these terms and conditions cover. These are the terms and conditions on which we supply Goods to You.

2.2 Why You should read them. Please read these terms and conditions carefully before You submit your order to us. These terms and conditions tell You who we are, how we will provide Goods to You, how You and we may change or end the Contract, what to do if there is a problem and other important information. If You think that there is a mistake in these terms and conditions or require any changes, please contact us to discuss using the information set out at clause 3.2. 

3. Information about us and how to contact us

3.1 Who we are. We are Doxzoo.

3.2 How to contact us. You can contact by writing to us at [email protected] or Doxzoo Limited, Lincoln Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3RQ.

3.3 How we may contact You. If we have to contact You we will do so by telephone or by writing to You at the email address or postal address You provide to us in your order.

"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails. 

4. Our Contract With You

4.1 How we will accept your order. Our acceptance of your order will take place when we email You to accept it, at which point a Contract will come into existence between You and us.

4.2 If we cannot accept your order. If we are unable to accept your order, we will inform You of this by telephone or email and we will not charge You for the Goods. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods, because we are unable to meet a delivery deadline You have specified, the Document You are asking us to print is a Prohibited Document or because You provided us a Document in an incorrect format.

4.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if You can tell us the order number whenever You contact us about your order. 

5. The Goods

5.1 Goods may vary slightly from their pictures. The images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.

5.2 Goods packaging may vary. The packaging of the Goods may vary from that shown in images on our Website.

5.3 Printing processes. All Documents will be printed using CMYK unless otherwise requested and agreed between You and us.

5.4 Colour. The colour of printed Documents will be affected by the type of material and any printing finishes chosen by You. Doxzoo does not accept any liability or responsibility for any variations in colour or any other defects or irregularities which are caused as a result if this. 

6. Your rights to make changes

If registered with Doxzoo and You wish to make a change to the Goods once an order has been placed You can use the edit link on the order placed email for up for up to an 1 hour of placing your order. Once an order is confirmed it is not possible to make changes to your order.  If it is possible we will let You know about any changes to the price of the Goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask You to confirm whether You wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to You, You may want to end the Contract (see clause 9).

7. Our rights to make changes

7.1 Minor changes to the Goods. We reserve the right to make changes to the details of the Goods advertised on the Website without notice, where the changes are not significant.

7.2 More significant changes to the Goods and these terms. We may make more significant changes to the Goods advertised on the Website. If we do so we will notify You as soon as is reasonably practicable and You may then contact us to end the contact before changes take effect. 

8. Providing the Goods

8.1 Delivery costs. The costs of delivery will be as displayed to You on our Website.

8.2 When we will provide the Goods. During the order process we will let You know when we will provide the Goods to You and provide You with an estimated delivery date.

8.3 We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control then we or our delivery partner will contact You as soon as possible to let You know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay (10 working days for UK Royal Mail and International Courier and 5 working days for UK courier)You may contact us to end the Contract and receive a refund for any Goods You have paid for but not received.

8.4 Your legal rights if we deliver goods late. You have legal rights if we deliver Goods late. If we miss the delivery deadline because we have refused to deliver your goods (for a reason other than us being restricted in completing your order by these terms and those set out in clause 8.10), then You may treat the Contract as at an end straight away if we have refused to deliver the goods;

8.5 Setting a new deadline for delivery. If You do not wish to treat the Contract as at an end straight away You can give us a new deadline for delivery, which must be reasonable, and You can treat the Contract as at an end if we do not meet the new deadline.

8.6 Ending the Contract for late delivery. If You do choose to treat the Contract as at an end for late delivery under clause 8.3 or clause 8.4 You can cancel your order for any of the Goods or reject goods that have been delivered. If You wish, You can reject or cancel the order for some of those Goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums You have paid to us for the cancelled goods and their delivery. If the Goods have been delivered to You, You must post them back to us. Please contact customer services via email at [email protected] or via Livechat.

8.7 When You become responsible for the goods. Goods will be your responsibility from the time we deliver the Goods to the address You gave us.

8.8 When You own goods. You own the Goods once we have received payment in full.

8.9 What will happen if You do not give required information to us. We may need certain information from You so that we can supply the Goods to You, for example the Documents need to be provided in a certain specified format. If so, this will have been stated in the description of the Goods on our Website. We will contact You by telephone, email or livechat to ask for this information. If You do not give us this information within a reasonable time of us asking for it, or if You give us incomplete or incorrect information, we may either end the Contract and refund You or make an additional charge to You of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Goods late or not supplying any part of them if this is caused by You not giving us the information we need within a reasonable time of us asking for it.

8.10 Reasons we may suspend the supply of Goods to You. We may have to suspend the supply of Goods to:

8.10.1 deal with technical problems (such as You providing us with a file in an incorrect format) or to make minor technical changes;

8.10.2 update the Goods to reflect changes in relevant laws and regulatory requirements;

8.10.3 make changes to the Goods as requested by You or notified by us to You (see clause 6), or

8.10.4 determine whether the Documents are Prohibited Documents.

8.11 Your rights if we suspend the supply of Goods. We will contact You in advance to tell You we will be suspending supply of the Goods, unless the problem is urgent or an emergency. You may contact us to end the Contract for Goods if we suspend it. We will provide You with a full refund when You do so. However, where we have started the printing process and you seek to end the Contract, we will charge You for all work completed.

8.12 We may also suspend supply of the Goods if You do not pay. If You do not pay us for the Goods when You are supposed to (see clause 13.1), we may suspend supply of the Goods until You have paid us the outstanding amounts. We will contact You to tell You we are suspending supply of the Goods. We will not suspend the Goods where You dispute the unpaid invoice (see clause We will not charge You for the Goods during the period for which they are suspended. As well as suspending the Goods we can also charge You interest on your overdue payments (see clause

9. Your rights to end the Contract

9.1 Your rights when You end the Contract will depend:

9.1.1 if what You have bought is faulty or misdescribed see clause 2;

9.1.2 if You want to end the Contract because of something we have done or have told You we are going to do see clause 9.2, and

9.1.3 in all other cases see clause 9.3.

9.2 Ending the Contract because of something we have done or are going to do. If You are ending a Contract for a reason set out at 9.2.1 to 9.2.5 below the Contract will end immediately and we will refund You in full for any Goods which have not been provided and You may also be entitled to compensation. The reasons are:

9.2.1 we have told You about an upcoming change to the Goods or these terms which You do not agree to;

9.2.2 we have told You about an error in the price or description of the Goods You have ordered and You do not wish to proceed;

9.2.3 there is a risk that supply of the Goods may be significantly delayed because of events outside our control;

9.2.4 we have suspended supply of the Goods for technical reasons, or notify You we are going to suspend them for technical reasons, in each case for a period of more than 48 hours, or

9.2.5 you have a legal right to end the Contract because of something we have done wrong.

9.3 For the avoidance of doubt, You do not have a right to change your mind (see Consumer Contracts Regulations 2013). Due to the nature of the Goods supplied to You by Doxzoo, these do not fall within the scope of the Consumer Contracts Regulations 2013 ‘right to cancel’ (regulation 28(1)(b) Consumer Contract Regulations 2013). All products and goods are bespoke and so cannot be resold or reused elsewhere. 

10. Our rights to end the Contract

10.1 We may end the Contract if You break it. We may end the Contract for Goods at any time by writing to You if:

10.1.1 you do not make any payment to us when it is due and You still do not make payment within 14 days of the payment due date;

10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods, for example, any Documents;

10.1.3 you do not, within a reasonable time, allow us to deliver the Goods to You; or

10.1.4 the Documents are Prohibited Documents.

10.2 You must compensate us if You break the Contract. If we end the Contract in the situations set out in clause 10.1 we will refund any money You have paid in advance for Goods we have not provided but we may deduct or charge You reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

10.3 We may withdraw the Goods. For account customers who regularly buy certain Goods we may write to You to let You know that we are going to stop providing the Goods. We will let You know as soon as reasonably practicable in advance of our stopping the supply of the Goods. 

11. Prohibited Documents

11.1 Doxzoo production printing processes are highly automated and so we do not always check and inspect Documents before they are produced in our factory. We do however make quality checks and in such cases should it become known, we shall not be required to print any matter which in our opinion a Prohibited Document.

11.2 You shall fully indemnify Doxzoo against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by Doxzoo in connection with any claim made against Doxzoo for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with Doxzoo’s use of the Documents provided by You.

11.3 It is assumed that in all cases You will have investigated, sought and obtained all the necessary permissions required in order to use our services. This indemnity shall extend to any amounts paid on a lawyer's advice in preparation of and in settlement of any claim that. 

12. If there is a problem with the Goods

How to tell us about problems. If You have any questions or complaints about the Goods, please contact us within 10 Business Days from receipt of Goods. Send us a message via Live Chat (accessible at, including a photo of the Goods and details of the complaint. You are responsible for sending goods back to Doxzoo for investigation.

You can write to us at Doxzoo Limited, Lincoln Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3RQ.

13. Price and payment

13.1 Where to find the Purchase Price for the Goods. The Purchase Price of the Goods will be the price indicated on the order pages when You placed your order.

13.1.1 For non-account customers, quotations provided on the Website will only be valid at the time of being generated.

13.1.2 For account customers, quotations provided on the Website will be valid for 48 hours from the time of being generated (these quotations should be printed by You at the time of generation as evidence).

13.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that You pay, unless You have already paid for the Goods in full before the change in the rate of VAT takes effect.

13.3 We will pass on all customs or excise charges which occur from the import and export of your Goods.

13.4 Offers, promotions and discounts may be used as credit against Goods. It is Doxzoo’s discretion to accept the use of any offers, promotions or discounts on any order. The offers, promotions and discounts which are advertised may be withdrawn at any time. Where an account holder is overdue in paying an invoice, they will not be able to benefit from the use of any offer, promotion or discount on an order.

13.5 When You must pay and how You must pay. We accept payment with Mastercard, Visa, American Express and Paypal. When You must pay depends on whether You are a non-account customer or an account customer:

13.5.1 For non-account customers, You must pay for the Goods before we dispatch them to You.

13.5.2 For account customers, You must pay by the end of the month following the month in which an invoice is raised. Credit facilities are provided at the complete discretion of Doxzoo and may be withdrawn at any time. We can charge interest if You pay late. If You do not make any payment to us by the due date we may charge interest to You on the overdue amount at the rate of 5% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount. You must indemnify us for all reasonable costs incurred by us in the collection of an outstanding debt. What to do if You think an invoice is wrong. If You think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge You interest on correctly invoiced sums from the original due date. 

14. Our responsibility for loss or damage suffered by You

14.1 We are responsible to You for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage You suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and You knew it might happen, for example, if You discussed it with us during the sales process.

14.2 We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods and for defective Goods under the Consumer Protection Act 1987.

14.3 Limitation on our liability. Our total liability to You in respect of all losses arising under or in connection with our Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Goods. 

15. How we may use your personal information

15.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

16. Other important terms

16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms and conditions to another organisation or individual.

16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree to this in writing.

16.3 Nobody else has any rights under this Contract. This Contract is between You and us. No other person shall have any rights to enforce any of its terms.

16.4 If a court finds part of this Contract illegal, the rest will continue in force. Each clause of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.5 Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that You do anything You are required to do under these terms and conditions, or if we delay in taking steps against You in respect of your breaking this Contract, that will not mean that You do not have to do those things and it will not prevent us taking steps against You at a later date. For example, if we miss a payment from an account customer and we do not chase the account customer but we continue to provide the Goods, we can still require the account customer to make the payment at a later date.

16.6 Force Majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 90 days the party not affected may terminate this Contract by giving 30 days written notice to the affected party.

16.7 Which laws apply to this Contract and where legal proceedings may be brought. These terms are governed by the laws of England and Wales. Both You and Doxzoo agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation.

16.8 Reviews. Reviews which are written on Social Media Channels, review sites or in direct correspondence with Doxzoo may be used on the Website. By providing a review, reviewers are consenting to their review appearing on the Website.

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